Effective Date: 29-Oct-2024
Last Updated: 29-Oct-2024
Privacy Policy
Effective Date: June 29, 2025 Last Updated: June 29, 2025
This Privacy Policy outlines the practices of Total Comfort Solar LLC, located at 1345 N US, Hwy 1, Ormond Beach, Florida FL 32174, United States of America (referred to as “we,” “us,” or “our”), regarding the collection, use, and disclosure of your information when you use our website (https://essentialhoodie.com.co) and related services (collectively, the “Service”). We are committed to protecting your privacy and handling your personal data with transparency and care, in compliance with applicable data protection laws and Google Merchant Center Shopping Ads policies.
By accessing or using the Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use the Service.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our Service and updating the “Last Updated” date. The revised policy will become effective 180 days after its posting. Your continued use of the Service after this period signifies your acceptance of the updated Privacy Policy. We encourage you to review this page regularly.
1. Information We Collect
We collect various types of personal information to provide and improve our Service, manage your orders, and enhance your experience. The information we collect includes:
•Contact Information: Name, email address, mobile number.
•Shipping and Billing Information: Residential address, work address (if provided for delivery), payment information (e.g., credit card details, processed securely by third-party payment processors).
•Interaction Data: Information about your interactions with our website, such as pages visited, products viewed, and actions taken.
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person’s sex life or sexual orientation, unless explicitly provided by you for a specific, lawful purpose and with your explicit consent.
2. How We Collect Your Information
We collect information through various methods:
•Directly from You: When you register an account, place an order, subscribe to our newsletter, fill out forms, or otherwise submit personal information through our Service.
•Automated Technologies: As you interact with our website, we may automatically collect certain data through cookies, web beacons, and similar tracking technologies. This includes technical data about your equipment, browsing actions, and patterns.
•From Public Sources: We may obtain information from publicly available databases or third-party sources, where permitted by law, to enhance our records and improve the accuracy of your information.
3. How We Use Your Information
We use the collected information for the following purposes, based on our legitimate business interests, contractual necessity, or your consent:
•Order Fulfillment and Management: To process and fulfill your orders, manage payments, deliver products, and provide customer support related to your purchases.
•Service Improvement: To analyze website usage, troubleshoot technical issues, and improve the functionality and user experience of our Service.
•Marketing and Promotions: To send you marketing communications, promotional offers, and updates about our products and services that may be of interest to you. This may include targeted advertising based on your preferences and interactions with our Service. You have the right to opt-out of these communications at any time.
•Customer Feedback and Support: To solicit your feedback, respond to your inquiries, and provide effective customer support.
•Security and Fraud Prevention: To protect our Service and users from fraudulent activities, unauthorized access, and other security threats.
•Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
If we intend to use your information for any purpose not listed above, we will seek your explicit consent prior to such use, unless otherwise required or permitted by law.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances and for the purposes described below, ensuring that appropriate safeguards are in place:
•Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analytics, marketing, and IT services. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them, in accordance with this Privacy Policy and applicable data protection laws.
•Ad Services: We may share data with advertising platforms (e.g., Google Ads) to facilitate targeted advertising campaigns. This data is typically anonymized or aggregated where possible. For personalized advertising (including remarketing and custom audiences), we adhere strictly to Google’s personalized advertising policies, which require appropriate disclosures and user consent mechanisms. Please refer to Google’s Advertising Policies for more details on their data collection and use practices.
•Analytics Providers: We use analytics services (e.g., Google Analytics) to understand how users interact with our Service. These providers collect and process data on our behalf to generate reports on website activity.
•Legal Requirements and Business Transfers: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your personal information for a period of 30 days after your account termination, or as long as your account remains active and for a reasonable period thereafter to allow for account recovery or to meet our legal obligations.
We may retain certain information for longer periods if required by law (e.g., for tax and accounting purposes), to enforce our legal rights, prevent fraud, or for legitimate business purposes. Anonymous and aggregated information, which cannot be used to identify you directly or indirectly, may be stored indefinitely.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR or CCPA), you may have the following rights regarding your personal data:
•Right to Access: Request a copy of the personal data we hold about you.
•Right to Rectification: Request correction of inaccurate or incomplete personal data.
•Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
•Right to Restriction of Processing: Request that we restrict the processing of your personal data under certain conditions.
•Right to Object to Processing: Object to the processing of your personal data under certain conditions, particularly for direct marketing purposes.
•Right to Data Portability: Request the transfer of your personal data to another organization or directly to you, in a structured, commonly used, machine-readable format.
•Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
•Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us at support@essentialhoodie.com.co. We will respond to your request in accordance with applicable law.
You can opt-out of direct marketing communications or profiling for marketing purposes by emailing us at support@essentialhoodie.com.co.
Please note that if you do not allow us to collect or process necessary personal information, or if you withdraw your consent for essential processing activities, you may not be able to access or use certain features or services for which your information was required.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve targeted advertisements. To learn more about how we use these technologies and your choices regarding them, please refer to our dedicated Cookie Policy.
8. Data Security
We are committed to protecting the security of your personal information. We implement a variety of technical, administrative, and physical security measures designed to safeguard your data from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, data encryption, access controls, secure server environments, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You transmit information to us at your own risk.
9. Accuracy and Truthfulness
We are committed to providing clear, honest, and accurate information about our products, services, and business practices. We strive to ensure that all content on our Service, including advertisements, is truthful and not misleading. We do not engage in practices that misrepresent our offerings or attempt to deceive users. Our goal is to enable you to make informed decisions when interacting with our Service.
10. Grievance / Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact our Grievance Officer:
Total Comfort Solar LLC 1345 N US, Hwy 1, Ormond Beach, Florida FL 32174, United States of America Email: support@essentialhoodie.com.co